TERMS OF SERVICE

TERMS OF SERVICE

Last updated: November 2025 (Global-e Version: 9.1)

Preamble

Global-e is the e-commerce partner of the brand or retailer ("Yniq") that operates this online webstore ("www.yniq.se"). We act as the merchant of record for the Brand’s international transactions, selling in our
name and on behalf of the Brand those products or services made available on
the Webstore.

By placing an order for Products with us you unconditionally agree to us acting as the merchant of record on these Terms of Sale, and to our Privacy and Cookies Policy
(collectively, the "Terms").

If you disagree with these Terms, please do not complete your Order.

These Terms are written in, and governed by, the English language. Any translations are provided for convenience only, unless otherwise required by applicable law.  

If you are a ‘consumer’ (as defined by applicable law) residing in Australia, Brazil, Canada, Japan, European Economic Area (EEA) countries, the United Kingdom or the United States, please refer to Annex I below for additional specific terms which may apply to your Order.  

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The Global-e contracting party under these Terms (also referred to hereunder as “Global-e” “we” or “us”) is the legal entity listed on your receipt. Please refer to the
‘Contact Us’ page linked through the checkout for more information. Information
about us and our group’s companies is also available in this link: [Global-eEntities].

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1. PLACING YOUR ORDER AND ORDER CONFIRMATION

To place an
Order, you must fill in all required information and click the "Pay and
Place Order" button (or the button that displays similar verbiage) on
checkout. You agree to always provide valid, current and true information about
yourself. Please review your details and the Order details carefully, our
checkout process allows you to identify and correct any input errors before
submission of the Order.  

You confirm
that you are purchasing the Products for your personal use and not to resell,
distribute or any other commercial purpose. You also confirm that you are of
legal age and mental capacity to enter into an agreement where you live.

The checkout
displays the Products, their prices, delivery/shipping costs (if any), and
applicable import duties, taxes and charges which may be imposed in relation to
the clearance of the Order into the delivery destination (collectively, “Duties
& Taxes”). Duties & Taxes amounts may not always be available for
pre-payment, so please check Section 3 below for more information.

We offer you
the option to purchase the Product in your local or chosen currency. Please
note that due to exchange rate fluctuation, prices may change from time to
time, however the total Order amount as presented on checkout when completing
your Order will not be affected by such exchange rate fluctuation. The Webstore
displays Product images and characteristics. Minor visual differences may occur
between displayed images and the received Products (e.g., in color, texture
etc.). Dimensions may vary slightly.  

The checkout
page will present the relevant payment options which are available to you,
based on your location. Global-e, acting as the merchant of record, will use
one of its third-party payment processors (including, as needed, their tools,
technology or services) to process the payment. Depending on your location,
payment may be made to one of our intra-group affiliates (listed <<<here>>>). and such payment will be deemed a payment to us.  

The
information contained in these Terms, and the data presented on the Webstore
and checkout, serves only as an “invitation to offer”, and no commitment to
sell or provide the Products is made until you receive an email explicitly
stating that the Order has been accepted and confirmed ("Order Confirmation").

Orders may
be subject to fraud checks and other mandated regulatory checks, such as
'denied parties screening', or any other case of suspicion that the identity,
address, email, or payment information provided were used fraudulently or in an
unauthorized manner. In some cases, we may require you to provide additional
verifications and information as a pre-condition to Order
Confirmation/fulfilment.  

Your Order
may be declined or cancelled, in whole or in part, before or after Order
Confirmation, at our sole discretion, for reasons such as (but are not limited
to): failed fraud or regulatory checks; suspected bad faith/ abnormal orders;
non-consumer orders; unverifiable payment details, or Product unavailability.
Certain Products may be subject to quantity limit per-order, address, or other
criteria, and may be declined accordingly. If fulfilment cannot be completed,
you will be notified and refunded promptly.

An Order may
also be declined or cancelled in case of actual or suspected error, whether by
us, you, or any third party This may occur where there is a clear or obvious
mistake affecting key transaction terms(such as price, description,
availability, or quantity) making it unreasonable or unlawful to proceed with
the Order for example, as unusual low price of an item that is typically priced
significantly higher, absent of a legitimate sale or promotion. This also
extends if the error was exploited to purchase unusual quantity of items. In
such cases, we are not obligated to process or fulfil the Order.

Whenever an Order is
cancelled or declined, you will be refunded pursuant to these Terms, provided
that your payment was processed successfully. We are not obligated to provide a
specific reason for declining or cancelling any Order Unless otherwise mandated
by applicable law.  

2. PAYMENTS

1.   
If you used a payment
method that supports pre-authorization (e.g. most credit cards), the payment
amount will first be authorised and will be captured (charged) at the latest on
Product dispatch. Other methods (such as PayPal or other e-wallets) are likely
to be charged immediately upon Order Confirmation. In any case, the full amount
of your Order will be charged even if the shipment is split, or for pre-orders.
 The Order will appear on your transaction statement as a transaction
placed with "Global-e//Brand name" (or substantially similar
language). We prioritize transparent communication and fair treatment in all
payment-related matters. Some payment methods may offer or support different
timing than as described above, and that will not be in our control.  

2.   
Your bank, card issuer,
or chosen payment method may impose additional charges, fees, or surcharges
(such as foreign transaction/ cross border fees or such other fees), determined
by your relationship with such financial institution and their policies. Global-e
will not liable for, and may not have knowledge or control over, such charges.
Please check your terms of service with such financial institutions for more
details.  

3.   
Global-e takes your
payment security seriously and is committed to safeguarding your payment
details by implementing strong security measures. Whilst we strive to maintain
the highest levels of protection, please be aware that neither Global-e nor the
Brand can be held liable for loss you may suffer as a consequence of a third
party accessing your payment or account credentials.  

4.   
special terms pertaining
to specific payment methods:

Payment by
Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may
be offered the opportunity to purchase the Product using Klarna as a payment
method. The terms and conditions which will apply to payment by Invoice with
Klarna can be found herehttps://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0. Eligibility for use of the Klarna invoicing payment method will be
determined by Klarna in their sole discretion and Global-e accept no liability
in respect of your use of Klarna as a payment method. Where you choose to
purchase your Product using payment by invoice with Klarna, you will be sharing
your personal data with Klarna and the terms of Klarna
privacy policy shall apply to their use
of your personal information. Global-e shall have no responsibility for their
use of your personal data.

Cash on Delivery (“COD”) may be available
in some destinations. Amounts payable through COD may be limited due to
requirements of applicable laws, carriers or Brand policies. The Products will
only be handed to you subject to and after you have signed the delivery note
and paid the full Order amount.  

3. DUTIES AND TAXES

1.   
You may have the option
to pre-pay Duties & Taxes as part of checkout. If Duties & Taxes were
included in the Product price it will be clearly indicated during checkout.
These options may not be available for all Products or all destinations.  

2.   
When pre-payment of
Duties & Taxes is available, the Duties & Taxes amounts are calculated
for each individual Order. If paid, those will be remitted to the relevant
authorities on your behalf. Duties & Taxes cannot be split or combined
across multiple Orders. If you make separate purchases for the same
destination, you may incur additional taxes or duties upon arrival, which will
be your responsibility. Neither Global-e nor the Brand will be liable for these
extra charges.  

3.   
If Duties & Taxes
were not pre-paid on checkout, you will be responsible for paying all
applicable amounts directly to the relevant authorities. If you did not pre-pay
Duties & Taxes on checkout, please note that any Duties & Taxes amount
which may have been shown at checkout was only an estimate, and the actual
charges you incur in connection with the clearance into your destination may be
higher. If you subsequently fail to pay the Duties & Taxes when required or
refused to accept a Product without following the proper cancellation procedure
under these Terms, you may face additional charges. These charges could include
return costs and charges, loss of your original delivery costs, and other
direct or indirect costs resulting from these actions. Global-e and the Brand
will have no responsibility or liability in connection with these charges.
Should you fail to pay such amounts, and as a result any liability falls on us,
the carrier, or the Brand, we may deduct these amounts from any future refunds
or claims you make.

4.   
Except as required by
applicable law and unless explicitly stated otherwise in Annex I below, any
Duties & Taxes paid by you in connection with your Order will not be
refunded by us except where such were included in the Product price. You may be
eligible, and in such case solely responsible, to file a drawback claim with
the relevant governmental authority.  

4. TITLE; RISK; IMPORTER
OF RECORD

1.   
The contract for the
sale of Products comes into effect only upon Order Confirmation and is
concluded in the dispatch country (where the Products are shipped from). The
title to the Products ordered transfers from Global-e to you before import and
risk transfers to you upon delivery at the address specified in your Order. If
you did not pre-pay Duties & Taxes, the transfer point will be at the port
of entry in the import destination.

2.   
You are the 'importer of
record' of the Product. we (or our agent) only facilitate the importation on
your behalf, acting as your agent. In some cases, we may act as the 'declarant'
solely to facilitate the customs clearance (however this does not change your
status as importer).

3.   
Before ordering, check
the standards for using the product in your destination. Products ordered for
destinations with different standards cannot be returned for this reason, and
no liability will be assumed in any circumstances which may arise from purchasing
Product without the correct standards for your destination. You are responsible
for ensuring the Product can be lawfully imported into your destination. you
must comply with all applicable laws, regulations, certifications, and rules of
the import destination.

4.   
Please note that the
Product and its documentation (e.g. packaging, manuals, care labels,
instructions, safety warnings) may not be in your language. Manufacturer's
services or parts may not be available in your location. Powered products may
not match your destination's standards, regulations or specifications . Please
ensure suitability of the Product for your needs prior to placing an Order,
including ensuring safe access to your delivery address.

5.   
Global-e may use customs
brokers or fiscal representatives for the purposes of clearing products into
your destination on your behalf. For such purpose, Global-e or its affiliates
may also serve as a ‘customs declarant’ in their own name, acting on your behalf.
By agreeing to these Terms, you consent and authorize us and such parties to
act on your behalf (as an agent, declarant or otherwise) to: (a) transact with
relevant authorities, (b) complete, submit and execute related documents for
the import and clearance of Products, (c) facilitate payment of Duties &
Taxes and customs clearance; and (d) if applicable, return such Products
(subject to these Terms).  

6.   
For clarity, any
purchase of Products under a tax exemption (i.e. by submitting your VAT number)
will still be classified by Global-e as a personal import transaction. You
hereby agree and acknowledge that the Products you purchased under such
exemption are for your own use and not for resale.

5. FULFILMENT, HANDLING
AND DELIVERY

1.   
Your Order's delivery
and fulfilment are handled by service providers, selected and managed by us or
the Brand. Some Products may not be delivered to certain locations or
destinations (due to limitations imposed on the Product itself or by the
destination). You will be informed of such constraints on the Webstore or
during checkout, and you should not be able to complete an Order containing
such limitations. We reserve the right, at any time, to suspend or cancel the
delivery of any Product that cannot be legally delivered, even after Order
Confirmation.

2.   
Delivery dates provided
during checkout (or on the Webstore) are typically estimates, unless explicitly
stated otherwise. Your Order will be delivered by the latest date specified at
checkout based on your selected delivery method, or if no date is specified,
within 30 days of Order Confirmation, barring exceptional circumstances (like
pre-orders). Please note that delivery capabilities and timing depend on your
address and chosen delivery method. Different parts of your Order may arrive on
separate dates.  

3.   
If you receive a
notification of attempted delivery, it is your responsibility to contact the
Fulfilment Provider using the provided details to arrange re-delivery. Efforts
will be made to deliver your Product according to the Order details.

4.   
Delivery is considered
complete when the Product reaches the address you specified in the Order. In
cases where you failed to pay Duties & Taxes (which were not pre-paid on
checkout), delivery will be considered complete on arrival of the Product to the
port of entry of the destination country.

6. SPECIAL
PROVISIONS PERTAINING TO SPECIFIC PRODUCTS (DIGITAL GOODS; PERSONALIZED
PRODUCTS)

1.   
DIGITAL GOODS

1.   
This Section applies to
any purchase of a Product which is a Digital Goods Product (as defined below),
and will govern with respect to such purchases in the event of any conflict
between this Section and other provisions of these Terms.

"Digital
Goods Product" means a digital formatted Product (rather than a
physical object), such as software, e-books, digital files, 3D models, audio
and video files, online courses, and other forms of digital content available
for purchase through the Webstore’s checkout.

2.   
All Digital Goods
Products are protected under applicable intellectual property, copyright, and
trademark laws. The contract for the sale of Digital Goods Products comes into
effect only upon Order Confirmation and is concluded in the country where you reside.
Upon purchasing Digital Goods Products, consumers are granted a license to use
them strictly in accordance with the Brand's licensing terms, which are
incorporated herein by reference.  The Digital Goods Product delivery,
access granting, use terms, or operation support (as and if applicable) will be
conducted by the Brand in accordance with its licensing terms. Unless otherwise
specified, this license is limited, non-exclusive, non-transferable,
non-sublicensable, does not confer ownership of the Digital Goods Products, and
is intended solely for personal use.  

3.   
Subject to the
consumer's rights under applicable law, Digital Goods Products are provided
"as-is" without any warranties of any kind, either express or
implied, including any warranty that the Digital Goods Products will meet your
requirements, be error-free, or be available without interruption.  

4.   
All sales of Digital
Goods Products are final unless explicitly specified otherwise by applicable law or Brand’s
policy. Furthermore, if a cooling-off withdrawal period applies, please be
aware that once you download or access the Digital Goods Products, the right to
withdraw is forfeited.

2.   
PERSONALIZED PRODUCTS

1.   
This Section applies to
any purchase of a Product which is Personalized and custom-made Product, and
will govern with respect to such purchases in the event of any conflict between
this Section and other provisions of these Terms. Personalized and custom-made
Products are made specifically for you based on the details you provide. Please
ensure all customization details are accurate when placing your order. Personalized
Products are non-returnable and non-refundable, unless faulty or damaged upon
receipt. Once Order Confirmation is sent, you cannot change or cancel your
Order. We reserve the right to refuse personalized orders at our discretion. In
cases of inappropriate use of this service, your order will be cancelled and
fully refunded or sent without personalization.

7. SPECIAL SALES AND
OFFERINGS

1.   
The Brand may offer
opportunities to participate in limited-time/quantity campaigns, competitions,
raffles, product drops or similar offerings for the purchase of Products from
us (each a “Campaign”). These Campaigns may be available through the
Webstore, mobile apps, or other third-party platforms (Campaign Platforms).
Campaign purchased Products may be subject to specific terms and conditions (“Campaign Rules”)
in addition to these Terms. These Campaign Rules, if applicable, will be made
available on the relevant Campaign Platform.

2.   
By participating in a
Campaign, you agree to be bound by both these Terms and the Campaign Rules,
including any specific provisions regarding returns, refunds, and
cancellations. In case of any conflict between these Terms and the Campaign
Rules, the Campaign Rules will prevail.  

3.   
If you are announced as
a Campaign winner (as determined and notified by the Brand according to the
Campaign Rules), Global-e will automatically process your Order using the
payment, billing, and shipping details you provided during registration. By
participating, you confirm the accuracy of these details.  

8. RETURNS POLICY

1.   
This returns policy does
not apply to faulty Products or other excluded items detailed in Section 9 or
the Brand’s policy. Please check the Brand's policy on the Webstore for any
additional limitations.  

2.   
Return requests must be
made within 30 days of the Order placing date, unless otherwise stated in the
Brand's policy or required by applicable and explicitly prevailing consumer
law. To return eligible Products, please follow the below instructions:  

1.   
use the returns portal
or Brand's customer support to inform us of your intent to return the Product.
Link to the portal will be available on the Webstore or provided in the
transactional emails (referred to as an Online Support link).  

2.   
follow the return
instructions and provide the required information (e.g. proof of purchase,
Order identification number and the email address used for the Order), indicate
the returned items and the quantity thereof, and select the applicable return
method (selection options may not always be available). You will receive a
Return Product Authorization (RMA) number, and if available, return shipment
label. Please send back the items promptly, and in any event within 14 days of
communicating your cancellation. Unless otherwise explicitly stated in the
Brand’s policy, items must be returned in new, unused condition, with all
original packaging, labels, accessories, and documents intact. Returns are
subject to quality control. Refunds may be refused or the Product devaluation
will be deducted from the refund amount if the returned items do not meet
standards.

3.   
when a refund is
approved you will be reimbursed for the returned Products price. Original
delivery costs will not be reimbursed unless explicitly stated otherwise in the
Brand’s policy or if required by applicable law (e.g. for faulty products or in
case of return pursuant to the cooling off right as set forth in Annex I, to
the extent applicable).  Costs incurred for returning items will not be
reimbursed unless explicitly stated otherwise in the Brand’s policy. In some
destinations return shipping costs may be pre-paid, if such option is available
to you it will be explicitly stated in the returns portal. Duties & Taxes
are typically non-refundable, for further information please see clause 3.5
above.  

4.   
You retain sole
responsibility for any loss or damage to the returned items until they are
received in the returns facility. You should therefore consider using a tracked
courier service and ensure adequate insurance for returned items.

5.   
Reimbursement will
typically be made through your original payment method, except for COD (cash on
delivery) purchases (if available), where refunds will be processed through
your bank or PayPal accounts.  

The separate legal
cancellation rights for EEA Consumers and withdrawal rights for UK Consumers
are not generally affected by the policy in this Section. For further details,
see Annex I.

9. LIMITATION ON RETURNS
POLICY, WITHDRAWAL RIGHTS AND CANCELLATION RIGHTS:

TO THE
FULLEST EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN
THESE TERMS, CERTAIN TYPES OF PRODUCT ARE NOT ELIGIBLE FOR CANCELLATION,
WITHDRAW OR RETURNS, INCLUDING THE FOLLOWING: FRAGRANCES, SEALED GOODS (SUCH AS
DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY),
COLLECTIBLES, MYSTERY BOXES, SWIM WEAR OR OTHER PRODUCT WHICH ARE NOT SUITABLE
FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND
BECOME UNSEALED AFTER DELIVERY. ADDITIONALLY, THERE IS NO RIGHT TO CANCEL,
WITHDRAW FROM OR TO RETURN A PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR
WHICH IS CLEARLY PERSONALIZED, UNLESS THERE IS A MANUFACTURING ERROR OR PRODUCT
DEFECT. WE RESERVE THE RIGHT TO REFUSE PERSONALISED ORDERS AT OUR DISCRETION.
IN THE CASE OF INAPPROPRIATE USE OF THIS SERVICE, YOUR ORDER WILL BE CANCELLED
AND FULLY REFUNDED OR SENT WITHOUT PERSONALISATION.

Only the
buyer will be entitled to any rights of return, cancellation or withdrawal (as
applicable) and a refund of applicable monies. In no event will a person who
has received the Order as a gift be entitled to receive a refund.

This clause does not
limit or exclude consumer guarantees or warranties which cannot be excluded
under applicable consumer rights legislation explicitly prevailing the
governing law hereof.

10. LIMITED WARRANTY AND
FAULTY PRODUCT RETURNS

1.   
If you receive a damaged
or faulty Product, or if it develops a fault, you may have legal remedies
available under applicable law, depending on when you notify the Brand of such
faults. To report an issue, inform the Brand as soon as possible, preferably in
writing, indicating your name, email address, delivery address, and order
number or reference. This process does not affect your legal rights under
applicable law.

2.   
Warranty validity may
vary by destination. Some locations may offer only limited warranty coverage.
when valid, the warranty period is specified in the product description.
Consumers in certain jurisdictions may have additional legal rights under local
legislation governing consumer goods sales, including laws implementing the EU
directive 2019/771. These rights are not affected by this limited warranty.

3.   
Defects, faults or
damage caused by accidents, the user, improper use, or normal wear and tear are
not covered by the warranty.

11. LIABILITY

1.   
Certain liabilities
cannot be excluded under applicable law, particularly those related to personal
injury, death, or fraud. These Terms do not affect your legal rights under
applicable and explicitly prevailing consumer legislation, including those relating
to faulty products.

2.   
Subject to these
exceptions, in no event will Global-e or the Brand have any liability for any
losses, any consequential, indirect, incidental, special, exemplary, or
punitive damages whether arising out of breach of contract, tort (including
negligence) or otherwise, howsoever caused including arising directly or
indirectly from or in connection with these terms. Any liability, if so exists,
shall not exceed the purchase price of the relevant product and is strictly
limited to losses that were reasonably foreseeable. Losses are foreseeable
where they could be contemplated by you and us at the time your order is
accepted. The liability of Global-e and Brand to you for loss or damage of any
kind arising out of these terms will be reduced or limited to the extent (if
any) that you cause or contribute to the loss or damage.

3.   
Global-e and the Brand
are not responsible for any loss or damages caused by unauthorized use of your
payment card on the checkout, and Global-e and the Brand are not responsible
for notifying your card issuer or any law enforcement authority in these instances.

4.   
Global-e and the Brand
will not be liable for any failure or delay in the performance of their
obligations hereunder, and not be deemed to be in breach of the Terms, and will
be allowed to cease performing, for so long as, and if such cessation, failure or
delay directly results from an event beyond reasonable control that affects the
ability to perform any obligation hereunder, including, any delay or stoppage
due to strikes, lockdowns, labor disputes, acts of God, civil commotions, fire
or other casualty, governmental act, action or inaction, actions or inactions
of customs clearance, closure or decision of governmental offices, or other
official actions,  internet or other infrastructure failures, acts of war,
terror or terrorism, or industry-wide disruption in the supply chain.

5.   
You must allow
reasonable opportunity to remedy any matter before incurring costs to remedy it
yourself.

6.   
We cannot guarantee
uninterrupted or error-free operation of the Webstore or checkout. We reserve
the right to suspend these services without notice for repair, maintenance,
improvement or technical reasons.  

12. INTELLECTUAL
PROPERTY RIGHTS

The checkout is intended
solely for your personal, non-commercial use. Any other use of the checkout's
material and content is strictly prohibited. You agree not to copy, reproduce,
transmit, publish, display, distribute, commercially exploit, or create derivative
works from the checkout's content. Furthermore, you agree not to assist or
facilitate any third party in doing so.

13. GOVERNING LAW AND
DISPUTES

These Terms
are governed by the laws of England and Wales.

When a
specific applicable law (namely specific consumer laws in your country), explicitly prevails
the laws of England and Wales, then with respect to the prevailing subject
matter, the governing law of such matter will be that specific law.

If any
provision of these Terms shall be held to be invalid, illegal or unenforceable,
pursuant to an explicit prevailing law, that provision shall
be enforced to the fullest extent permitted by the applicable prevailing law,
and the validity, legality and enforceability of the remaining provisions shall
not in any way be affected or impaired.

You hereby
agree to the fullest extent permitted by applicable law, that you irrevocably
waive all right to trial by jury as to any issue relating hereto in any action,
proceeding, or counterclaim arising out of or relating to these Terms.

You are
hereby informed that in the event of a dispute arising out of or relating to
these Terms, you may have a right under applicable law to file a complaint with
an alternative dispute resolution institute.

To the
fullest extent permitted by applicable law, any dispute arising out of or
relating to these Terms shall be submitted to the exclusive jurisdiction of the
courts of London, United Kingdome

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14. MISCELLANEOUS

1.  
Communications will be
in English and made electronically. For questions or complaints regarding your
Order, please approach the Brand directly(a link will be made available on the
Webstore or in your transactional emails), if you have any questions regarding
Global-e, please contact us <<here>> https://service.global-e.com/or our applicable trading address.

2.  
Global-e operates
according to its Code of Conduct and Modern Slavery Policy (available <<here>>)).

3.  
Failure to enforce any
right does not waive future enforcement. Headings are for information only and
not binding. We may assign these Terms, or any part thereof, without your
consent, but your rights and obligations remain unaffected. Non-parties cannot
enforce these Terms unless expressly stated otherwise.

4.  
Without prejudice to any
provision in the respective Privacy Policy, Global-e and the Brand reserve the
right to access, read, preserve, disclose and use information related to Orders
and checkout use as Global-e reasonably believes is necessary for legal
compliance, Terms enforcement, addressing technical issues, responding to
support requests, or protecting rights and safety. The Webstore and checkout
may link to third-party services/websites not controlled by Global-e. We are
not responsible for their content or practices. You are solely responsible for
using these third-party services and release Global-e from related liability.
Accordingly, you are encouraged to read the terms and conditions and privacy
policy of each third-party services/websites that you may choose to visit.

5.  
Global-e may modify
these Terms at any time, with changes effective upon posting. Your continued
use indicates agreement, but changes will not affect existing Orders. These
Terms constitute the entire agreement regarding Orders. If any provision is
deemed invalid or unenforceable, it will be enforced to the greatest extent
permitted by law, and the parties agree to its substitution by a lawful
provision that gives effect to the original intent of the parties as closely as
possible. The remaining provisions will remain in full force and effect. 

 

Annex I – Additional Provisions for
Specific Destinations

1. EUROPEAN ECONOMIC
AREA (EEA)

1. CONSUMER
WITHDRAWAL RIGHTS  

As a
consumer residing in the EEA, you have a right to cancel your Order and
withdraw from this contract without giving any reason, pursuant to the terms
set forth below. This right exists independently of any other returns policy or
right under these Terms.  

Instructions
for Withdrawal:

The
withdrawal period expires 14 days after the delivery date of the Product.
 

To exercise
the right to withdraw you must follow the same instructions as detailed in the
refund policy above and the same terms of the returns policy will apply,
subject to and with the following changes:  

• Informing
  about your decision to withdraw from the Order must be done within 14 days
  as of the day of delivery of the Product to you or to somebody named by
  you (and not 30 days of placing the Order).  
• You
  should inform us of your intent to withdraw through the methods stated in
  the refund instructions above (i.e. through the returns portal or if links
  thereto are not available, by contacting the Brand customer support).
  however, you may also inform us by using the model withdrawal/cancellation
  form attached to these terms available <<here>>, but it is not obligatory to use this form.
   
• You
  must return the product in the condition mentioned in the return policy
  above, except you may use the product only for such use that is necessary
  to assess the nature, characteristics and functioning of the Product, as
  you would have used in a physical Webstore. Deduction could be made from
  the reimbursement for loss in value of any item supplied, if the loss is
  the result of your handling beyond what is necessary to establish the
  nature, characteristics and functioning of the item.  
• Original
  delivery costs you paid in connection with the Order will be reimbursable
  or refundable (with the exception of the supplementary costs resulting
  from your choice of a type of delivery other than the least expensive type
  of standard delivery offered by us). If you return only part of your
  order, the delivery fee will still apply and will not be refunded.

Refund will
be made not later than 14 days from the time we received your cancellation
request, however if a supplied Product has not been received back from you
during such time period, Refund may be delayed until such time the Products is
received back, or if earlier, until the time you provide sufficient evidence
that you have returned the Product.

Please see
Sections 9 and 6 above for limitations on this withdrawal right.  

2.   
Additional specific
terms for consumers in the specified member states:  

1.   
For consumers in the EU

• You
  may use the European Commission platform for online dispute resolution
  (ODR) (For information about alternative dispute resolution which may be
  of interest, please refer to http://ec.europa.eu/consumers/odr/)
  or such other institution to which you may have a legal right to use under
  applicable law.
• you
  may have legal rights in relation to Products that are not as described,
  not of satisfactory quality, or otherwise not fit for purpose.  

2.   
For consumers in Denmark

• You
  may file a complaint with "Nævnenes Hus, Mæglingsteamet for
  Forbrugerklager, Toldboden 2, 8800 Viborg" via Klageportalen - Nævnenes Hus (naevneneshus.dk).
• Danish
  consumers can use the EU Commission's online complaint form at Onlinetvistbilæggelse | Europa-Kommissionen
• the
  limitation of liability under these Terms will not apply in the event of
  claims arising out of gross negligence or wilful misconduct

3.   
For consumers in France

• If
  the Global-e Contracting Party is an entity incorporated in the EU or if
  you are otherwise entitled, you may have a right to invoke the legal
  warranty of conformity (article L217-4 and seq. of the French consumer
  Code) within a period of two (2) years from the delivery of the Products,
  without having to prove that the defect existed before the delivery. You
  may be able to benefit from the following options depending on what is
  possible and subject to the cost conditions provided for in Article L217-9
  of the Consumer Code: (i) the replacement of the Products by an identical
  product or of equivalent quality and price, depending on available stocks;
  or (ii) the repair of the Products. If these two solutions are impossible
  to implement within thirty (30) days following your request according to
  the conditions provided for in Articles L217-9 and L217-10 of the French
  Consumer Code, we will issue a full refund (purchase price and possible
  delivery costs), against return of the Products. The cost of returning the
  Products, the cost of repairing it or of delivering another Products will
  be borne by us. You may also have the right to invoke the legal warranty
  against the hidden defects provided in articles 1641 to 1649 of the French
  Civil Code or any other contractual or extra-contractual action (tort)
  which is recognized by the law. In such a case, the consumer can choose
  between the termination of the sale or claim a reduction of the price
  pursuant to Article 1644 of the Civil Code. Pursuant to article 1648 paragraph
  1 of the Civil Code, the action resulting from latent defects must be
  filed within two (2) years of the discovery of the defect.

4.   
For consumers in
Germany,

• The
  statutory warranty rights apply with respect to Products that is not free
  of legal and/or material defects.  

5.   
For consumers in Italy

• If
  the Global-e Contracting Party is an entity incorporated in the EU or if
  you are otherwise entitled, you may have a right to invoke the legal
  warranty of conformity (the "Legal Guarantee") provided
  for in Articles 128 et seq. of Italian Legislative Decree No. 206 of
  December 6, 2005 (the "Consumer Code"). In particular,
  you may be entitled to make a claim under the warranty of conformity for
  any lack of conformity existing at the time of delivery of the Product,
  provided that the lack of conformity has become apparent within the term
  of 2 (two) years from delivery of the Product and was reported by you to
  customer support within such time frame. A claim hereunder must contain an
  accurate and complete description of the defects or faults complained of
  and photos of the product, highlighting the reported lack of conformity.
  If the reported defect exists, you will not be charged for the delivery
  costs of returning the defected Product. Wen returning the Product you
  must include the defect report form (duly completed) and attach the
  shipment labels and RMA number provided to you via e-mail to the returned
  package and any other document reasonably requested by us or the Brand.
  You may be able to benefit from the following options depending on what is
  possible and subject to conditions provided under applicable law: (i)
  repair of the faulty Product (ii) replacement of the faulty Product (iii)
  a reasonable reduction in price or (iv) termination of the sale contract.
  where it was verified that the reported lack of conformity does not exist
  or that there are no prerequisites for the applicability of the Legal
  Guarantee, the Legal Guarantee will not operate and all transportation
  costs - both those incurred by you to send the product to us and vice
  versa - will be borne by you.  
• If
  the Global-e Contracting Party is an entity incorporated in the EU, the
  limitation of liability under these Terms will not apply in the event of
  claims arising out of gross negligence or wilful misconduct

6.   
For consumers in Sweden

• you may use the alternative dispute resolution process
  provided by the ARN (www.arn.se).

2. AUSTRALIA

1.   
All terms, conditions,
warranties and representations that might otherwise be granted or implied by
Australian law, are hereby expressly excluded, except for any liability that
cannot be excluded, restricted or modified, or which cannot be excluded, restricted
or modified except to a limited extent, as between the parties by law including
liability under the Competition and Consumer Act 2010 (Cth). Nothing restricts
you rights under the Australian Consumer Law, these rights include:

• If
  your Products fails to meet a consumer guarantee under the Australian
  Consumer Law, you will be entitled to a repair, replacement or refund
  depending on whether the defect is classified as a minor or major defect.
  A consumer guarantee under the Australian Consumer Law includes a
  guarantee that the product is of acceptable quality, matches the
  description provided in the Site, is fit for purpose and meets any extra
  promises made about performance, condition and quality.
• If
  the defect is considered a minor failure of the Product, your Product may
  be repaired, replaced or you will be refunded for your purchase, as
  elected by us or the Brand.
• If
  the defect is considered a major failure of the Products, you are entitled
  to reject the goods and choose a refund or replacement of the Product, or
  ask for compensation for any drop in value of the goods.

2.   
The Clause captioned
“DUTIES & TAXES”, including in relation to return costs and claiming back
Import Charges in cases of returns or other eligible circumstances, is subject
to your rights under the Australian Consumer Law (including in relation to
return costs under the consumer guarantees).

3.   
The final two paragraphs
of the clause captioned “TITLE; RISK; IMPORTER OF RECORD” are subject to your
rights under the Australian Consumer Law, including under the consumer
guarantees.

3. BRAZIL

For Shoppers ordering
from Brazil, please be advised that you are making an international purchase,
which will be subject to a foreign exchange transaction processed by Dlocal
Brasil Pagamento Limitada or Demerge Brasil Facilitadora de Pagamento Internacional,
according to the terms and conditions available here: https://dlocal.com/legal/brazil/termos-and-conditions-for-accreditation-to-the-dLocal-system/. Upon completion of this purchase, you acknowledge and accept the above
terms and conditions.

4. CANADA

‍For customers in Quebec,
Canada, you may have a warranty available under Quebec law. For more
information on this warranty, consult the Office de la protection du
consommateur (www.opc.gouv.qc.ca).

5. JAPAN- Notification
based on the Act on Specified Commercial Transactions

Distributor

For shoppers
purchasing domestically in Japan, the Product is sold by Global-e Japan KK.
(Global-e Japan 株式会社) registration number
0110-01-140960

Address: c/o
Ark Outsourcing KK, 3-2-5-704, Ebisu, Shibuya-ku, Tokyo

Name of the
Legal Representative: Shahar Chaim Tamari

For shoppers
purchasing cross-border to Japan, please see details of the relevant Global-e
Contracting Party by following this LINK.

Selling
Price

Selling
price will be displayed separately for each Product.

The
displayed prices are exclusive of any consumption tax, unless otherwise is
clearly indicated.  

Delivery Fee

Delivery fee
will be presented on checkout based on the level of service:

Express
Courier Delivery

Standard
Courier Delivery

Post

Product
Delivery Time

The average
delivery time is 8 business days (excluding Saturdays, Sundays and national
holidays in Japan) after receipt of the payment for the Product, except if a
force majeure event, an event beyond reasonable control or any unforeseeable
circumstance occurs.

Payment
Method

• Credit
  card: Visa, Mastercard, AMEX, JCB, Discover (the payment will be
  authorized right after order placement and will be effectively charged
  when dispatching the goods)
• Debit
  card: Visa electron (the payment will be authorized right after order
  placement and will be effectively charged when dispatching the goods)
• E-wallet:
  PayPal (the payment will be charged right after the order placement)
• Wire
  transfer (the order will be approved for processing right after the
  customer will transfer the order amount)

Time of
payment

Payment will
be processed once you receive an Order Confirmation, your credit card has been
verified and the authorization to debit your card has been received.

Return

The Product purchased on
the website may be returned within 30 days from the date on which the Product
are delivered in accordance with the Return Policy available on the website.

6. UNITED KINGDOM (UK)

1.   
CONSUMER CANCELATION
RIGHTS  

As a
consumer residing in the UK, have a “cooling-off” right to cancel their Order
subject to the provisions set out below. This right is not affected by any
separate returns policy in these Terms.  

Instructions
for Cancelation:

The
cancellation period will expire 14 days after the day of delivery.  

To exercise
the right to cancel you must follow the same instructions as detailed in the
refund policy above and the same terms of the returns policy will apply,
subject to and with the following changes:  

• Informing
  about your decision to cancel the order must be done within 14 days as of
  the day of delivery of the Product to you or to somebody named by you (and
  not 30 days as of date Order was placed).  
• You
  should inform us of your intent to cancel through the methods stated in
  the refund instructions above (i.e. through the returns portal which is
  available on the Webstore or in the Online Support link which is in the
  Order Confirmation, or if such are not available by contacting the Brand
  customer support). however, you may also inform us by using the model
  withdrawal/cancellation form attached to these terms as available <<here>>, but it is not obligatory to use this form.
   
• You
  must return the product in the condition mentioned in the return policy
  above, except you may use the product only for such use that is necessary
  to assess the nature, characteristics and functioning of the Product, as
  you would have used in a physical Webstore. Deduction could be made from
  the reimbursement for loss in value of any item supplied, if the loss is
  the result of your handling beyond what is necessary to establish the
  nature, characteristics and functioning of the item.  
• Original
  delivery costs you paid in connection with the Order will be reimbursable
  or refundable (with the exception of the supplementary costs resulting
  from your choice of a type of delivery other than the least expensive type
  of standard delivery offered by us). If you return only part of your
  order, the delivery fee will still apply and will not be refunded.

Refund will
be made not later than 14 days from the time we received your cancellation
request, however if a supplied Product has not been received back from you
during such time period, Refund may be delayed until such time the Products is
received back, or if earlier, until the time you provide sufficient evidence
that you have returned the Product.  

Please see
Sections 9 and 6 above for limitations on this cancelation right.  

2.   
you may have legal
rights in relation to Products that are not as described, not of satisfactory
quality, or otherwise not fit for purpose.

7. UNITED STATES

If you are a resident of
the United States, then you hereby agree that notwithstanding anything in these
Terms to the contrary, any controversy or claim arising out of or relating to
this contract, or the breach thereof, shall be determined by arbitration
administered by the International Centre for Dispute Resolution in accordance
with its International Arbitration Rules.